We do things a little differently to what you might be used to.

• All drop-offs at The Parlor are by appointment only: we’re open irregular hours, and don’t want you to have a wasted trip.

• Once you’ve booked your appointment, you’ll get a confirmation email that details your drop-off time and our exact address. You’ll also get reminder texts if you sign up for them.

• On the day, you have a 30 minute window to arrive starting at your appointment time. If you arrive after this window, we may no longer be there.

• Need to change your appointment? Follow the links in your confirmation email. We appreciate the heads up.

• Can’t find an available appointment? Please check back in a week or so. It’s possible drop-offs are full for the month. We’re a small space and have to balance inbound items with outbound requests.

• There is no scenario in which we are okay with items being left outside our door. Ever. Ask us about the time we found a bag of food outside our door covered in dog pee. With this in mind, we kindly ask you do not share our address with friends: send them our drop-off booking link instead!

Please note, The Parlor is primarily run by volunteers and our emails and Instagram are not constantly monitored: if you email or DM us on the day of your drop-off, we may not see it before your appointment.